2-1-1 HELPLINE

 

For over a decade, 2-1-1 has been serving Nebraska and Southwest Iowa.

People across our area face challenges every day and may not know how to find or access the human service programs that address those challenges. That’s what 2-1-1 is all about: helping our neighbors find services close-by that offer them some assistance to overcome those challenges.

If you’re in need of food pantries, counseling, utility assistance, or another human service, talk to an information and referral specialist who has the community’s most extensive human service database at their fingertips.

2-1-1 is available by phone weekdays 7am to 8am and Saturdays 8am to 5pm. The call is free and confidential.

Get Help Today

Call: 2-1-1 or (402) 444-6666
Text: Your zip code to 898211
Email: notify211@uwmidlands.org
About the 2-1-1 Searchable Database

Nebraska 2-1-1 keeps an accurate and comprehensive database that you can use to find health and human services to meet your needs. Our database allows you to browse hundreds of health and human services online, learn about specific programs, intake requirements, eligibility, operation hours and more. The database also has information on disaster-related services.

>> Visit the database

Did You Know?
  • In 2018, the 2-1-1 Helpline handled more than 58,000 calls and texts.
  • 2-1-1 provided nearly 64,000 referrals to community programs in 2018.
  • 55% of caller needs were related to housing and/or utilities. These are also the top unmet needs, as community resources are limited.
  • 2-1-1 can assist callers in over 100 languages using our Tele-interpreter service.
  • Across the U.S. 94% of residents can dial 2-1-1 in their communities.
Frequently Asked Questions
Why is 2-1-1 important?

Through this vital service, United Way helps our community identify ongoing and urgent needs. Calling 2-1-1 helps eliminate confusing and frustrating searches for our most vulnerable populations – those who are elderly, have a disability, don’t speak English, etc. – and others who need help finding available services.

Who do we serve?

Our 2-1-1 Call Center serves the state of Nebraska and nine counties in southwest Iowa: Pottawattamie, Harrison, Mills, Monona, Shelby, Cass, Montgomery, Fremont and Page. Across the U.S., 94% of the U.S. population can dial 2-1-1, and 30 states have statewide coverage, including Nebraska and Iowa. 41 states have 100% coverage.

What information does 2-1-1 provide?

The 2-1-1 call center and database helps connect residents to:

  • Utility/Rent/Financial Assistance
  • Food/Shelter/Clothing
  • Abuse Prevention
  • Counseling/Mental Health Services
  • Support Groups
  • Senior Services
  • Children/Teen Services
How can I utilize the 2-1-1 Database?

The easiest way is to simply dial 2-1-1! Our Information and Referral Specialists will be happy to assist you with a needs referral. Our searchable database is also available here.

PLEASE NOTE: Not all cell phones, pay phones and company pbx phone systems allow callers to dial 2-1-1 or other three-digit phone numbers. But you can still reach the 2-1-1 call center by dialing (402) 444-6666.

Are there texting fees?

Standard msg and data rates may apply when texting. Text STOP to opt-out. HELP for help. For end-user privacy and terms and conditions of texting with 898211, go to: http://www.preventionpaystext.com/policies/

Not finding what you need? Contact our support staff.

Fratina McCraney
Supervisor, 2-1-1 Helpline
(402) 997-7003

Lindsay Paulsen
Manager, Data Resources
AIRS Board Member
(402) 522-7940

Pamela Schwalb
SVP, Finance & Administration
(402) 522-7909

Thank you to our corporate sponsors!

United Way of the Midlands   |   2201 Farnam Street   |   Omaha, NE 68102   |   402-342-8232

Privacy Policy   |   Contact Us   |   2-1-1   |   For Companies   |   For Non-Profits