2-1-1 Call Center

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People across our area face challenges every day, and may not know how to find or access the human service programs that address those challenges. That's what 2-1-1 is all about: helping our neighbors find services close-by that offer them some assistance to overcome those challenges. 

"2-1-1" is the one stop shop when you're looking for a particular service. If you're in need of food pantries, counseling, utility assistance, or other human service, talk to an information and referral specialist who has the community's most extensive human service database at their fingertips. 2-1-1 is available by phone 24 hours a day, seven days a week. The call is free and confidential.

Calling 2-1-1 helps eliminate confusing and frustrating searches for our most vulnerable populations—the elderly, disabled, non-English speaking, incapacitated by crisis, etc.—and others who need help finding available services. 91% of U.S. residents can dial 2-1-1 in their communities, too.

Through this vital service, United Way helps our community identify ongoing and urgent needs. For instance, the number of callers looking for assistance with their utility bills in January 2014 was 41% higher than at the same time in 2013.

Help is a phone call away.  If you're in need of a health and human service in Nebraska or Southwest Iowa, contact 2-1-1 to find the help you need today.

  • 2-1-1 Searchable Database

    Nebraska 2-1-1 keeps an accurate and comprehensive database that you can use to find health and human services to meet your needs.  Read more about utilizing this online resource.

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  • 2-1-1 Frequently Asked Questions

    Have questions about how the 2-1-1 Call Center operates?  Read more about who can call, what kinds of information referrals the service provides and how you can utilize our online database.

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  • 2014 Metro Thanksgiving Programs

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  • 2013 2-1-1 Service Statistics

    In 2013, our 2-1-1 Resource Center handled 68,304 calls. Overnight contracts added an additional 17,492 calls in 2013. Read more about how 2-1-1 helped communities in Nebraska and Southwest Iowa in 2013.

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  • 2014 Metro Christmas Programs

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  • 2012 2-1-1 Service Statistics

    In 2012, our 2-1-1 Resource Center handled 75,656 calls. This was nearly equal to the call volume the previous year, even though the Missouri River flood elevated our volume in 2011 and no such disaster occurred in 2012. Overnight contracts added an additional 18,205 calls 2012, a 31.7% increase over the previous year.  Read more about the impact the 2-1-1 Call Center had in Nebraska and Southwest Iowa in 2012.

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