211 HELPLINE

Need help, but not sure where to turn? Call 2-1-1 or text your zip code to 898211 to get in touch with a helpline specialist today.

For over a decade, 211 has been serving Nebraska and Southwest Iowa.

People across our area face challenges every day and may not know how to find or access local programs that address them. That’s what 211 is all about: connecting our neighbors with nearby services that can help.

If you are looking for assistance in finding a food pantry, paying for a utility bill, accessing safe housing or shelter, receiving counseling services and more, speak with one of our helpline specialists today.

211 is available 24/7 by phone or text. Your call is free and confidential.

Get Help Today, 24/7

Call: 2-1-1 or 402-444-6666
Text: Your zip code to 898211
Email: ne211@uwmidlands.org

About the 211 Searchable Database

Nebraska 211 keeps an accurate and comprehensive database that you can use to find health and human services to meet your needs. Our database allows you to browse hundreds of health and human services online, learn about specific programs, intake requirements, eligibility, operation hours and more. The database also has information on disaster-related services.

Thank you to our corporate sponsors!

Thank you to our media partners!

Frequently Asked Questions

Why is 211 important?

Through this vital service, United Way helps our community identify ongoing and urgent needs and connect callers to the assistance they seek. Calling 2-1-1 also helps eliminate confusing and frustrating searches for our most vulnerable populations – such as those who are elderly, have a disability or don’t speak English.

What is 211's impact?
  • In 2019, the 211 Helpline assisted more than 92,000 people.
  • Nearly 60% of caller needs were related to housing and/or utilities. These are also the top unmet needs, as community resources are limited.
  • 211 can assist callers in over 100 languages using our Tele-interpreter service.
  • Across the U.S. 94% of residents can call 2-1-1 in their communities.
Who do we serve?

Our 2-1-1 Call Center serves the state of Nebraska and nine counties in southwest Iowa: Pottawattamie, Harrison, Mills, Monona, Shelby, Cass, Montgomery, Fremont and Page. Across the U.S., 94% of the U.S. population can dial 2-1-1, and 30 states have statewide coverage, including Nebraska and Iowa. 41 states have 100% coverage.

What information does 211 provide?

The 211 call center and database helps connect residents to:

  • Utility Assistance
  • Rent Assistance
  • Food Pantries
  • Shelter and Housing Services
  • Clothing
  • Abuse Prevention
  • Behavioral Health Services
  • Support Groups
  • Senior Services
  • Transportation
  • Disaster Services
  • Government Shutdown Support
  • Legal Services
  • Health Care Services
  • Family Support
  • Financial Assistance and Education
What's the best way to get in touch?

The easiest way is to simply call 2-1-1! Our helpline specialists will be happy to assist you with a needs referral. Our searchable database is also available here. You can also text your zip code to 898211. If you are unable to call or text, you can email our team at ne211@uwmidlands.org.

PLEASE NOTE: Not all cell phones, pay phones and company phone systems allow callers to call 2-1-1 or other three-digit phone numbers. If this is an issue, you can still reach the 2-1-1 call center by calling 402-444-6666.

Are there texting fees?

Standard msg and data rates may apply when texting. Text STOP to opt-out. HELP for help. For end-user privacy and terms and conditions of texting with 898211, go to: http://www.preventionpaystext.com/policies/

Not finding what you need?

Contact our support staff.

Fratina McCraney
Supervisor, 2-1-1 Helpline
402-997-7003

Lindsay Paulsen
Manager, Data Resources
AIRS Board Member
402-522-7940

Pamela Schwalb
Chief Operating Officer
402-522-7926

We answer your call for help. Will you answer ours?

Your gift helps us connect more people in need to resources that can help.
Donate to 211

United Way of the Midlands   |   2201 Farnam Street   |   Omaha, NE 68102   |   402-342-8232

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