Connecting people to services that will help them live their best life!
Meet some of your 2-1-1 Helpline crew: Jermaine & Katie
Jermaine and Katie are Information Referral Specialists at the United Way of the Midlands 2-1-1 Helpline. It’s their voice you’ll hear on the other end of the line when you need information about food and nutrition programs, shelter and housing options, utilities assistance, health care and employment and education opportunities. Watch the short video below to hear what being an Information Referral Specialist means to them.
Lives touched by 2-1-1
The helpline’s mission is to connect people in need to those that can help. 2-1-1 is committed to being the first, most essential resource available. Through this vital service, United Way of the Midlands identifies our community’s ongoing and urgent needs. In the last five years, the center answered nearly 300,000 calls including 62,000 calls in 2017*. Read below to learn about three lives impacted by the 2-1-1 service.
*This number includes calls from Southeast Iowa.
Angie reached out to 2-1-1 via text and after assessing her needs we found that she may qualify for our financial assistance. A specialist reached out to her and took an application over the phone. We were able to utilize one of our funding sources to pay her OPPD bill.
Louis and his family moved to Omaha from Puerto Rico after the hurricane. He was working with an agency that partnered with 2-1-1 to help re-house displaced families from the hurricane. He reached out to 2-1-1 seeking help with a rent deposit. 2-1-1 was able to use one of its funding sources to pay his first months deposit so that his family could have a new home.
Al is an elderly man living on a fixed income. He has a lot of medical issues . He fell behind on his MUD bill due to an unexpected car repair expense. He had to get his car fixed in order to make it to his doctors’ appointments. 2-1-1 used one of our funding sources to pay his MUD bill down to a $0 balance. He was also educated on the level payment plan so that he could budget his income better
To promote 2-1-1 in our community and further connect to members, the helpline partners with local organizations and programs including American Red Cross, Commonfund, Douglas County Emergency Management Services, Goodfellows, Nebraska Public Power District’s Pennies for Power and Omaha’s Henry Doorly Zoo & Aquarium.
Generously supports 2-1-1 through an awarded grant.