HELPLINES NEED HELP TOO

Support the 211 Helpline, which serves residents in need across Nebraska and southwest Iowa.

Because you never know when you might need help.

What information does 211 provide?

The 211 call center and database helps connect residents to:

  • Utility Assistance
  • Rent Assistance
  • Food Pantries
  • Shelter and Housing Services
  • Clothing
  • Abuse Prevention
  • Behavioral Health Services
  • Support Groups
  • Senior Services
  • Transportation
  • Disaster Services
  • Government Shutdown Support
  • Legal Services
  • Health Care Services
  • Family Support
  • Financial Assistance and Education
What is 211's impact?
  • In 2019, the 2-1-1 Helpline assisted more than 92,000 people.
  • Nearly 60% of caller needs were related to housing and/or utilities. These are also the top unmet needs, as community resources are limited.
  • 2-1-1 can assist callers in over 100 languages using our Tele-interpreter service.
  • Across the U.S. 94% of residents can dial 2-1-1 in their communities.
Who does 211 serve?

Our 211 Call Center serves the state of Nebraska and nine counties in southwest Iowa: Pottawattamie, Harrison, Mills, Monona, Shelby, Cass, Montgomery, Fremont and Page. Across the U.S., 94% of the U.S. population can call 2-1-1, and 30 states have statewide coverage, including Nebraska and Iowa. 41 states have 100% coverage. Residents can call 2-1-1 (or 402-444-6666), text their zip code to 898211 or email ne211@uwmidlands.org to get in touch.

Why is 211 important?

Through this vital service, United Way helps our community identify ongoing and urgent needs and connect callers to the assistance they seek. Calling 2-1-1 also helps eliminate confusing and frustrating searches for our most vulnerable populations – such as those who are elderly, have a disability or don’t speak English.

For over a decade, 211 has been serving Nebraska and Southwest Iowa.

People across our area face challenges every day and may not know how to find or access local programs that address them. That’s what 211 is all about: connecting our neighbors with nearby services that can help.

If you or someone you know is looking for assistance, such as finding a food pantry, paying for a utility bill or accessing safe housing and shelter, speak with one of our helpline specialists today.

211 is available 24/7 by phone or text. Simply call 2-1-1 or text your zip code to 898211. Calls are free and confidential.

United Way of the Midlands   |   2201 Farnam Street   |   Omaha, NE 68102   |   402-342-8232

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