211's New Space We are excited to share that our expanding 211 team will have a new call center soon, sponsored by Daugherty Foundation, Google, 211 Iowa partners and COVID-19-related funding. Ever since catastrophic flooding hit our region in spring 2019, calls to...
Why We Love the 211 Helpline On 211 Day we want to share why 211 is a vital resource in our community and thank our specialists for connecting you to resources 24/7. How can I help the Helpline? ; The pandemic has brought about many challenges to our community. Many...
A Guide to Rental and Mortgage Assistance through 211 How can I help the Helpline? ; Housing assistance has been a prominent need among our community during the pandemic. In 2020, United Way of the Midlands received over 1,100 applications for rent and mortgage...
A Guide to Contacting the 211 Helpline How can I help the Helpline? ; On average the 211 Helpline can receive over 273 phone calls a day. With this many phone calls, the 211 Team wants to make sure they are serving as many community members as possible and efficiently...
Goodbye 2020, Hello 2021: Celebrating 5 New Things about the 211 Helpline How can I help the Helpline? ; These lesser-known frontline community heroes are connecting people impacted by COVID-19 to assistance, 24/7. Our 211 Helpline specialists were community heroes in...
A Letter From The 211 Helpline United Way of the Midlands' 211 team knows first hand what our neighbors in need are struggling with, and how much YOUR gift means this holiday season. ; The 211 Helpline operates 24/7 to connect those in need to food pantries, utility...
